Frequently Asked Questions

We’ve compiled the most popular questions submitted by our customers in the past, and answered them with great regard to your interest. If you have any further questions don’t hesitate to contact us.


Patient Assistance Programs are programs set up by drug manufacturer companies that offer free and/or low cost name brand medications to uninsured or under-insured individuals who cannot afford their medication. Most expensive brand name medications are found in these patient assistance programs. Various manufacturing pharmaceutical companies offer these programs voluntarily. Although there are governmental programs available, these patient assistance programs are not government funded and the government does not require them to provide free medication.

Each patient assistance program has its own set of guidelines in order to qualify. The set standard an applicant must have in order to qualify for assistance are:
-The applicant must be a U.S. citizen or legal resident
-The applicant must have little to no prescription insurance coverage
-The applicant must have an income at least under 500% of the Federal Poverty Level

No, there is no charge for the application or to have your application reviewed by the company offering the medication. Some organizations charge a small fee to help you fill out the application, but you can do this on your own if you want.

It depends on the company. Some companies will let people with Part D apply for their programs. Other companies may review applications on a case-by-case basis.

No. This program is not an insurance product and is not affiliated with any Medicare, state, or governmental program.

No! There is no limit to the number of medications we will help you with.

You should contact The Rx Solution to inform us of any changes to your medications including if your doctor has changed your dosage or frequency, added a new medication, or taken you off any medication we are assisting you with. We will assist in making the appropriate changes for future refills and assist you with new medications whenever possible.

Final approval is always up to each drug company. If you are denied, you or your doctor will be notified by the drug company. An appeal may be necessary to get qualified. If you receive a denial letter from a drug company, call The Rx Solution and we will help. If you do not qualify and we cannot save you money, we will refund your money. See our refund policy for details.

You need to notify The Rx Solution immediately of any changes in address,phone number,mail address,method of payment, bank or credit card changes, doctor’s,name, doctor’s address or doctors phone number.

Yes, most drug manufacturers require U.S. residency to qualify.

This varies and is up to each drug company. Most ship to your doctor,s ffice but some will ship directly to your home but there are exceptions.

After the initial approval and receipt of medications every company requires some sort of refill or re-authorization process usually after 2-3 months. At your request, we can monitor and complete this process for you.

You may cancel the service any time after enrollment with a minimum of 14 days notice in writing prior to the next billing cycle as banking systems require advance notice. For our patients protection, we would never want someone out of our program and stop processing their refills without written notification from the patient.

Please submit a written cancellation notice including the patient’saddress, telephone number, social security number (to verify we are canceling the correct person)’address, telephone number, social security number (to verify we are canceling the correct person)reason for canceling, and the patient’s signature to The Rx Solution.

No the monthly fee you pay is for our services not for the medications. Our job is to help facilitate the completion of the applications for the prescription assistance programs, assisting in the refill process and to act as a liaison between you and the pharmaceutical companies. Many medications are offered for free through the manufacturing pharmaceutical companies assuming you meet their specific requirements.